分类： Air Asia

AirAsia launches new secondary hub routes in Thailand

Malaysian low-cost carrier (LCC) AirAsia will launch new schedules to two new secondary hubs from mid-July.

The first is a 4X-weekly service from Kuala Lumpur’s KLIA2 to U-Tapao Airport on the eastern Bay of Thailand, which serves rapidly expanding holiday destination Pattaya. The second is from Singapore’s neighboring Johor Bahru to Bangkok’s Don Mueang LCC hub.

Subsidiary LCC Thai AirAsia has also announced plans to start international flights from U-Tapao by the end of the year, and to potentially make the airport its new connecting hub for flights to North Asia, including China.
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AirAsia Zest Flight Advisory effective 17 June 2015 – onwards, Cebu-Kota Kinabalu-Cebu

Dear Valued Guest,

We have always taken great care when implementing any flight changes that may inconvenience you, our valued guest. However, due to commercial considerations, we have taken the decision to suspend flights between Cebu and Kota Kinabalu effective 17 June 2015.

We sincerely apologize for the inconvenience this cancellation has caused you and we would like to offer the following options:

1.              1. One-time re-booking to an earlier flight of the same route at no extra cost and subject to availability

  1. One-time re-booking to flights of the same destination via Cebu – Manila (NAIA Terminal 3) – Kota Kinabalu or vice versa at no extra cost and subject to availability and within 30 days from original date of departure.

Sample:

Flight /Route

Flight Number/Frequency

Departure/Arrival

CEB-MNL

Z2-770 20Jul2015

2340H-0100H +1

MNL-BKI

Z2-501 21Jul2015

0905H-1105H

BKI-MNL

Z2-502 21Jul2015

1130H-1340H

MNL-CEB

Z2-767 21Jul2015

1815H-1940H

  1. Conversion of the value of the total fare to an online credit shell with a validity period of 180 days. Credit shell may be used to purchase seats and products at www.airasia.com.
  2. Full refund

 

If your flight is departing 30 days from 17 June 2015, our customer care representative will be contacting you in the next few days to assist you or you may call us at +632.7422742, open daily from Monday to Sunday from 7:00AM to 10:00PM (GMT+8) or use the LiveChat function inwww.airasia.com for 24/7 connectivity with our customer service agents.

For those with flights departing more than 30 days from 17 June 2015, we encourage you to connect through http://www.airasia.com/my/en/e-form.page.

We thank you in advance for your kind understanding and continued support.

Sincerely,

Airasia Zest

Passenger records rough handling of luggage by AirAsia

KUCHING: Facebook user Wong Kee Hock has taken to social media to express his disgust at the way baggage handlers of AirAsia threw his luggage around, resulting in some of his belongings ending up broken.

The trainee at Hilton Kuching was shocked at the unprofessional handling of passengers’ baggage before his AK775 flight from Kuching to Singapore took off and decided to record it for the “world to see”.

The 1.39-minute video clip showed two employees at work, with one carelessly hurling passengers’ luggage and boxes into a waiting loading compartment.
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AirAsia E-Boarding Pass

Effective 11th May 2015, E-Boarding Pass will be introduced on all AK/FD/QZ and XJ flights departing from any Thailand station to an International port. This date will also see the introduction of E-Boarding Pass on Z2/PQ and QZ Domestic flights departing from Manila and Jakarta ports.

E-Boarding Pass will also be available for all point-to-point flights (AK, FD, QZ and Z2) departing from Malaysia, except for flights to Australia.

This allows guest who have checked in via a Mobile App to go “straight to gate” (with no checked baggage). For guest with checked baggage, please proceed to the bag drop counter first.
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