分类： Air Asia

Air Asia Philippines,

I am writing in request for an explanation and an update for a case that I raised back in January 2015. I have called multiple times your call center over the last 3 months and have been given various reasons that are fast becoming empty responses. Reference V92E6F for a compliant to refund $90.14

I used Expedia to book a vacation package for a flight and hotel for 4 people to Kalibo, Philippines back in January 2015. The agent booked the trip online but reported issues on the AirAsia website. As a result, the airline tickets for 4 people, was separated it into 2 trips. This should have not been an issue, however, your airline booked one of the passengers twice! I ended up with 4 tickets for 3 people, with one passenger double booked and another passenger with no ticket. When I asked for resolution, I was informed that I have to resolve it myself by seeking a refund directly with your company and that there is no way for me to speak with them, I would have to log it on their website. I am now sitting on another $90.14 ticket that needs to be cancelled and spend more than that amount to get the fourth person booked on the same flight.
继续阅读Kaye Oro-Smythe -> AirAsia

(Reuters) – Malaysian budget airline AirAsia X Bhd said on Tuesday it will compensate travellers inconvenienced by its decision to quit direct flights to the Australian city of Adelaide after authorities received a “significant number” of complaints.

In a statement on its website, the Kuala Lumpur-listed carrier said it has now reimbursed travellers forced to cancel, rebook on other airlines or make their own way to other Australian cities to catch its flights after it quit the South Australian state capital in January.

The airline added that it has also compensated passengers affected when it sold flights between the Australian city of Melbourne and Denpasar, Indonesia, from December, before it had obtained Australian regulatory clearance. That also forced customers to change their flights.

“These actions by AirAsia X led to a significant number of consumer complaints (about) significant delays in receiving refunds and concerns over the treatment of out-of-pocket expenses incurred,” the Australian Competition and Consumer Commission said in a statement on Tuesday.

Customers of any business are entitled to prompt compensation if the business fails to deliver a contracted service, the commission said.

AirAsia X said it will process any future claims within 14 days.

It did not specify how many customers were affected or how much it has paid in compensation.